Security and fraud awareness – protect yourself
Protect your personal information and prevent fraud.
What is personal information?
- Name and surname
- Identity or passport number
- Cellphone number
- Bank account number
- Credit card number and CVV number (the last 3 digits of the number printed on the back of your credit card)
- Proof of income, for example, payslip or bank account statements
- Health information
You, and the people with whom you share your personal information, need to protect it to prevent the following:
- Phishing: Criminals send emails claiming they are from a genuine company to try and trick you into providing them with personal information.
- ATM shoulder surfing: Criminals can steal your PIN while you are busy at an ATM.
- Social engineering: Criminals impersonate bank personnel and convince you to share information with them, which gives the criminals access to your bank account.
- Dumpster diving: Criminals search through your rubbish bins for bank statements and policy documents to get your information.
- ID theft: Criminals can steal your identity, buying goods in your name and leaving you in debt.
Tips to avoid these risks
- Avoid leaving your personal information lying around in a public place, for example, an airport, an Uber taxi etc.
- Carry only credit cards and membership cards you need.
- Before discarding invoices, statements or documents containing sensitive information, tear them up or burn them.
- Choose strong passwords: Include numbers, special characters, upper case and lower case.
- Change passwords and PINs often.
- When doing internet banking, check that you are on the correct, official website – don’t click on a link in an email, but rather type in the web address and look for the secure lock icon on the page.
- When you are requested to provide your personal information, first confirm that it is actually a genuine requirement before giving it.
- Document it: The date, time and location
- Report it immediately to the police and the relevant financial institutions.
Reporting fraud to your medical scheme
If you even slightly suspect someone of committing fraud, report all information to the Discovery fraud hotline. You may remain anonymous if you prefer:
Toll-free phone number: 0800 004 500
Toll-free fax number: 0800 007 788
Post: Freepost DN298, Umhlanga Rocks 4320.
Or email our fraud department directly to investigate the matter.
Prevent fraud on your membership
- Ask for a copy of the claim: This will help you to make sure the service that is being claimed for, actually took place.
- Check your statements regularly: Make sure claims paid match the services you and your family received.
- Keep your details safe: Do not lend your membership card to anyone. If they are not a beneficiary on your membership, they are not entitled to benefits.
- Beware of 'make a plan': Donot accept any proposals offering to offset co-payments or levies on any service or item.