Scheme contact information

Customer Care Centre

Telephone: 0860 002 133
Email: info@sabmas.co.za
Fax: 011 539 7276

Operating hours:
Mondays to Fridays 07:00 to 17:00
Saturdays 08:00 to 13:00  

Claims

First time claim submissions
claims@sabmas.co.za
Rework claims that were already submitted
claimsadjustments@sabmas.co.za
Fax: 0860 235 878

Hospital authorisations

Telephone: 0860 002 133
Email: info@sabmas.co.za
Fax: 011 539 2192

Chronic medicine authorisations

Telephone: 0860 002 133
Email: chronic@sabmas.co.za
Fax: 011 770 6247

Oncology management

Telephone: 0860 002 133
Email: oncology@sabmas.co.za
Fax: 011 539 5417

HIV / AIDS management

Telephone: 0860 10 06 46
Email: info@afadm.co.za
Fax: 0800 60 07 73

Emergency services / Ambulance

Telephone: 082 911

Fraud hotline

Telephone Toll Free: 0800 004 500
Fax Toll Free: 0800 007 788

Digital Support

Telephone: 0860 100 696
Email: webinfo@sabmas.co.za

Complaints and disputes

The Council for Medical Schemes
Block A Eco Glades 2 Office Park
420 Witch-Hazel Street, Ecopark, Centurion, 0157
Telephone: 012 431 0500
Fax: 012 431 7544

Council for Medical Schemes:

0861 123 267
Email: complaints@medicalschemes.co.za
Website: www.medicalschemes.co.za