How to claim

What to remember

  • Claims must be submitted within four months of the service or treatment date. Older claims will be considered expired and will not be paid
  • Make sure that your membership number, the healthcare provider’s details and the practice number are clear on the claim
  • Send a detailed claim and not just a receipt, as we need the details of what you are claiming for in order to process your claim quickly and correctly.

Remember: If your Healthcare Provider sends the claim to us electronically, you don’t need to send us a copy.

You can send us your claims in one of the following ways:

Email - scan and email your claims to

Please note that emails over 1MB in total size will not be accepted on this address so members are advised to size their image files accordingly.

Website: Scan and upload your claims, you will need to be logged in.

Post: Send your claims to SABMAS Claims, P O Box 652509, Benmore 2010

Fax: Fax your claims to 0860 329 252 (please make sure that the details are clear by first making a photocopy and faxing the copy through).

Claims drop-off boxes: Drop off your claims in any of the Discovery Health drop-off boxes located in most pharmacies, medical practices, Virgin Active and Planet Fitness gyms nationwide.